Reactive Social Media Playbook: Glow Cosmetics
- Decision Tree for Engagement
- Relevance: Does it align with Glow Cosmetics' values (empowerment, inclusivity, self-expression)? Can we offer an authentic, positive angle?
* *YES:* Proceed. *NO:* STAY SILENT.
- Controversy Risk: High potential for misinterpretation or controversy?
* *YES:* STAY SILENT. (Unless pre-approved for a direct, non-controversial statement.) *NO:* Proceed.
- Audience Interest: Would our audience expect/appreciate our input?
* *YES:* Proceed. *NO:* STAY SILENT.
- Approval Flow
- Idea & Draft (Social Media Specialist): Create content. (Target: 15-30 min)
- Review & Initial Approval (Social Media Manager): Check brand tone, safety, accuracy. (Target: 15-30 min)
- Final Review & Sign-off (Communications Director): Final brand safety, legal, strategic alignment. (Target: 15-30 min)
* *Total turnaround target:* 1-1.5 hours for urgent moments.
- Brand Safety Guardrails
- Topics: Avoid politics, religion, sensitive socio-economic issues, tragedy, highly polarizing debates, cultural appropriation.
- Language: Inclusive, respectful. No jargon or problematic slang. Never engage in negativity.
- Visuals: Only approved assets. Diverse representation. Avoid questionable memes. Maintain high aesthetic quality.
- General: When in doubt, don't post. If it requires extensive debate, it's a red flag.
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Sample Campaign Brief: The Met Gala
- Cultural Moment: The Met Gala – red carpet fashion and beauty looks. Aligns with Glow Cosmetics' focus on self-expression and artistry.
- Goal: Drive brand conversation, increase visibility, reinforce Glow Cosmetics as a champion of bold, artistic beauty.
Creative Concept: "Glow Up Gala: Our Favorite Looks & How to Recreate the Radiance" Celebrate striking Met Gala beauty, highlighting key makeup trends (e.g., bold eyes, radiant skin) and offering accessible ways to achieve similar "gala-worthy" glow-ups using Glow Cosmetics products.
Per-Platform Executions:
- Instagram (Feed & Stories):
* Feed Carousel: "Met Gala Beauty Breakdown: Top 5 Looks." Each slide: celeb look, close-up makeup, 1-2 Glow products for a similar effect (e.g., "Get that radiant glow with our Luminous Skin Tint!"). * Stories Poll: "Which Met Gala Look Are You Recreating?" Linking to product pages.
* Short-form video: "Met Gala Makeup Trends We're Stealing!" Quick cuts of makeup elements with Glow product suggestions. * Duet/Stitch: Positive reaction to viral Met Gala makeup, offering product suggestions.
* Live-tweeting (selective): Quick, positive reactions to beauty looks with relevant Glow Cosmetics product suggestions (e.g., "That smoky eye is *everything*! Our {{Deep Night Palette}} would nail this. #MetGala #GlowCosmetics").
Targeting Note:
- Existing Glow Cosmetics followers.
- Individuals interested in beauty, fashion, celebrity culture, Met Gala hashtags.
KPIs:
- Engagement Rate: Likes, comments, shares, saves (IG/TikTok); retweets, likes, replies (X).
- Reach & Impressions: Overall visibility.
- Website Traffic: Clicks to product pages.
- Brand Mentions: Increase in organic mentions related to beauty/fashion.